Yes, my card was charged $35.00. Here’s how I got it back
What started as a mystery charge from GO2bank turned into a quick refund. All it took was the right info and a little push in the right direction.
It started with a $35 charge. A GO2bank customer looked at their account and saw a payment they didn’t recognize. Just a line on a statement and money gone.
Naturally, they called the number they found for customer support—only to hit a dead end. The woman who answered said, “GO2bank, how may I help you?” But after the consumer explained the issue, she suddenly changed tone and claimed it was the wrong number. The consumer hung up, confused and frustrated.
Not sure what to do next, they reached out to the PissedConsumer Club experts to ask: “What can I do to get my money back?”
We helped them figure out their options, starting with giving them the official contact info for the bank’s support team. We also told them how to make the issue public: the consumer has already written a review on our review site, so they had an option to record a short video interview to share what happened.
And in case the problem didn’t get solved that way, we showed them how to contact their state’s Attorney General.
Sometimes that kind of pressure helps, but only if done the right way.
Turns out, they didn’t need to take it that far.
They followed the first step, used the contact details we gave them, and finally connected with someone at GO2bank who actually listened. The result? The bank refunded the $35 and sent an apology.
It’s a small win, but a clear one, and it shows how having the right path laid out can save time, money, and stress.
When companies get things wrong, it doesn’t always mean they’ll ignore you. But you have to know where to start—and what your options are if that first call doesn’t work.
Sometimes, that’s all it takes to turn a frustrating charge into a solved case.