When Your New SUV Turns into a Constant Headache
Owners share frustrating experiences with brand-new SUVs, highlighting costly issues that emerge soon after purchase.
Purchasing a brand-new SUV typically promises reliability and comfort. However, many consumers find themselves burdened by mechanical defects and repeated visits to service centers, resulting in disappointment and financial strain.
One consumer who bought a new Chevrolet Traverse stated,
"We tried to figure out what was happening countless times, having brakes and brake pads replaced and then finding out it was bad rotors which would be unavailable for another year."
Despite consistent maintenance, their SUV eventually faced transmission failure at just 97,000 miles, leading to a costly repair of $7,500.
Another owner, who purchased a 2022 Toyota Highlander, described ongoing issues with unexplained thumping noises. Repeated visits to repair shops failed to resolve the problem, eroding their confidence in a brand they had trusted since 2006.
Recurring recalls are another significant issue.
An owner of a 2022 Jeep Grand Cherokee 4XE described “non-stop recalls.” Particularly troubling was a steering-system defect where "a bolt could fall out causing a catastrophic loss of steering." Currently, a battery recall prevents the SUV from functioning in electric mode, prompting the consumer to question Jeep's overall quality.
High-end features intended to enhance the driving experience have also come under fire. A Lexus RX350 F-Sport buyer who upgraded to the premium Mark Levinson audio system described the sound quality as "extremely horrible," claiming it is no better than a basic discount-store radio.
These experiences highlight the necessity for consumers to thoroughly research and read detailed consumer reviews before purchasing a new SUV. Several strategies can help buyers mitigate these issues:
Thoroughly research vehicle histories, reliability scores, and recall records before purchasing.
During test drives, carefully listen for unusual noises and note handling irregularities or electronic glitches.
Document every issue and escalate unresolved complaints through official channels such as manufacturer customer service or consumer advocacy platforms like PissedConsumer.com.
Clear, consistent communication between manufacturers and dealerships is also critical. As a Ford Escape owner points out after waiting four weeks for repairs on a recalled vehicle:
"Lies after lies were told. Truth—they never had the tools to repair the door but accepted my truck anyway."
Consumer reviews suggest that automakers should work harder to align marketing promises with actual vehicle reliability. By staying informed and understanding potential risks associated with specific SUV models, consumers can better protect themselves from costly mistakes and disappointment in their purchases.
Jonna Clark-Simpson is the head of consumer research and marketing at the PissedConsumer.com review and consumer advocacy platform. She analyzes consumer experiences and keeps her eye on the latest consumer alerts. Connect with Joanna on LinkedIn or on X for updates.